Warranty & Return Policy
Electric Unicycle Warranty - All our electric unicycles come with a one year warranty. This warranty is limited to normal use, normal use would be using the product as described in the user manual. Damage from collision, crashing, dropping, submersion in water and other types of improper use will void the warranty. Attempts at modifying and/or dismantling the unit will also void the warranty. If you receive your wheel and it is damaged or not working on arrival don't worry we wont leave you hanging. Be sure to keep all the original packing and call us immediately. Under these conditions we will cover the return shipping, Once we figure out the issues we will get it resolved as quickly as possible. That will include either getting a replacement wheel or having the original wheel repaired. For international customer the return shipping must be covered by the buyer in all types of warranty claims. The warranty does not cover wearable items such as tires, tubes, covers etc..
Electric Unicycle Repair Service - We stock all the necessary parts to fully repair electric unicycles. Simply call or email and we will give a rough estimate depending on what needs to be repaired. This will include parts, labor and turn around time to shipping. Your wheel will be fully tested before it is shipped out. We also list most common spare parts on the website if you are comfortable working on your wheel.
Skateboard Warranty - Each skateboard manufacture carries a different warrenty, please see below for each manufacturer.
Exway X1 - This skateboard comes with a manufacture warranty of 6 months, please call us if you have any issues and we will be happy to help with all your warranty questions.
Thrust Wheel LLC does offer returns of unopened and unused products within two weeks of purchase. If you would like to receive a refund and return your item please contact us to receive a RAN, ( Return Authorization Number ). Please do not just return your item without calling or emailing first. The product must be unopened, unused, and in its original packing. Once the product is received and inspected we will issue a refund. The original shipping and return shipping are the responsibility of the buyer. In some cases the product will be subject to a restocking fee.