FAQ's

 

Where are we located: 

  We are located in Long Island New York, all the products we sell are shipped from our Long Island location.We carry all the spare parts for all the products we sell and stand behind are products 100%.  Our office hours are 9-5 Monday to Friday, have a question? do not hesitate to call or email and we will be happy to speak with you.  

What is an electric unicycle:

   An electric unicycle is a self balancing personal transporter that has only one wheel. The unit will self balance in the direction of travel ( single axis ). The rider controls the speed by leaning forward or backwards.

 Are electric unicycles hard to ride:

   Electric unicycles do take some time to learn to ride, similar to the first time you road a bike or jumped on a skateboard. Most people after spending around an hour or two can start to ride the unicycle with confidence. 

Return Policy:

  Thrust Wheel LLC does offer return of unopened and unused products within two weeks of purchase. If you would like to receive a refund and return your item please contact us to receive a RAN, ( Return Authorization Number ). Please do not just return your item without calling or emailing first. The product must be unopened, unused, and in its original packing. Once the product is received and inspected we will issue a refund. The original shipping and return shipping are the responsibility of the buyer. In some cases the product will be subject to a restocking fee. 

Electric Unicycle Warranty - All our electric unicycles come with a one year warranty. This warranty is limited to normal use, normal use would be using the product as described in the user manual. Damage from collision, crashing, dropping, submersion in water and other types of improper use will void the warranty. Attempts at modifying and/or dismantling the unit will also void the warranty. If you receive your wheel and it is damaged or not working on arrival don't worry we wont leave you hanging. Be sure to keep all the original packing and call us immediately. Under these conditions we will cover the return shipping, Once we figure out the issues we will get it resolved as quickly as possible. That will include either getting a replacement wheel or having the original wheel repaired. For international customer the return shipping must be covered by the buyer in all types of warranty claims. The warranty does not cover wearable items such as tires, tubes, covers etc..

Electric Unicycle Repair Service - We stock all the necessary parts to fully repair electric unicycles. Simply call or email and we will give a rough estimate depending on what needs to be repaired. This will include parts, labor and turn around time to shipping. Your wheel will be fully tested before it is shipped out. We also list most common spare parts on the website if you are comfortable working on your wheel. 

Skateboard Warranty - Each skateboard manufacture carries a different warrenty, please see below for each manufacturer. 

      Exway X1 - This skateboard comes with a manufacture warranty of 6 months, please call us if you have any issues and we will be happy to help with all your warranty questions.